Policy

General Booking and Sales

For all new clients, we require a credit card to be held on file at the time of booking. However, you won't be charged for the service until after your appointment with us.

Any cancellations and/or rescheduling must be done at least 24 hours before your appointment. If for whatever reason you cancel or reschedule within this time (24 hours), we will charge your card on file a 100% fee.

If you booked an appointment within 24 hours, there are no refunds for cancellations and/or rescheduling, and we will charge your card on file a 100% fee.

If you came to your appointment but;

- Did not follow our required pre-care instructions,

- Failed to mention a medical contraindication,

- Are under the influence of drugs/alcohol,

then we have the right to refuse service and will charge the card on file a 100% fee.

If you are more than 15 minutes late to your appointment, we have the right to refuse service and will charge the card on file a 100% fee.

If you've purchased a FLASH SALE or Promotion, these rules will apply.

No-shows will be charged a 100% fee.

All services performed are non-refundable.

All products sold are non-refundable.

This is an appointment-based business, therefore our availability is limited. We understand that life can be complicated, and sometimes things are just out of our control. In these situations, we will try our best to accommodate you by rescheduling your service to a different date/time. If we can't for whatever reason, we want to make sure that you understand we have the right to charge your card on file 100% of the price of the service. We are a small business, and hope you can understand our policy regarding this matter!

If there is an emergency, please contact Nicole as soon as possible @ (808)452-5503.

Packages

Purchasing selected services offered through "Packages" have the following terms and conditions;

Because the price for these services is at a discounted rate- there are some limitations to cancellations and refunds.

You decide you no longer want to finish out your remaining treatments. Ie - you purchased six (6) sessions, came to two (2), and are not happy for whatever reason, so you'd like to cancel the remaining four (4). You'd also like to be refunded for those remaining four (4) sessions. Our Policy = You will be charged a prorated amount for the services received and will receive the remaining balance as a refund (as long as you cancel your next appointment within the period of our policy (24 hours).
We will charge you the full price of the Skincare Kit you recieved.
You are not happy with the service received. Our Policy = all services performed are non-refundable.
There is a promotion going on offering a greater discount. Our Policy = this will most likely never occur since our packages are highly discounted. However, you will receive a refund of the price difference (we will honor the cheapest promotion!)
Any "Packages ' will expire after 1 year (365 days) from the date of purchase, so please make sure to use your sessions up before then!

Please book EACH of your appointments using our booking website, Glossgenius. Under "Packages" you will see your specific service, please book using that link!

Memberships

These are the terms and conditions regarding ALL membership programs.

Because we believe it's necessary to receive professional skincare services regularly, we established our 'Membership Programs.' When you signed up for this program, it was implied that you'd like to build a relationship with Skin Society Hawaii! Therefore we set up pricing and benefits to reflect such a relationship with us.

'FACIAL CLUB' SPECIALTY TERMS

Your Credit Card on file will be automatically charged when you sign up.
Our billing cycle is the FIRST (1st) of the month, so you will be charged again at that time.
If you sign up during the end of the month, you may either come in for a facial then or save your appointment for the following month. EXAMPLE: You sign up for our 'Platinum' Membership program on June 25th. You can either come in for your monthly facial from June 25-30th or save that first appointment for July! If you decide to keep it for July, your billing cycle will begin Aug 1st. The choice is yours, let us know!
Changing TIERS: You may go UP in membership at any time, but may only go down once a year. I.e: If you are on a 'BASIC' Membership, you can move to 'ELITE' or 'PLATINUM' at any time. However, if you are 'PLATINUM', you may move down to 'ELITE' or 'BASIC' only ONCE a year. Please reach out if you're interested in moving levels.
There are no contracts and you may cancel at any time.
If you choose to cancel your membership, youcannoto sign up for ANY membership level for ONE YEAR (12 months).
If you'd like to cancel or reschedule your appointment, please follow our General Booking and Sales Policy.
If you are canceling/rescheduling within 24 hours of your appointment, we reserve the right to charge you for the missed appointment.
If you failed to redeem your service during your month, you may not 'roll it over' and you will not be refunded. Please make sure to book in advance! You may book up to three (3) months ahead of time.
There are no refunds for services performed.

Please book your monthly facial using our booking website, Glossgenius.

Gift Cards

Hawaii Law-

If you receive a gift certificate for your birthday or the holidays, you may be pleasantly surprised to learn that you do not have to use it immediately. The gift certificate law provides additional protection for those who either buy or receive a gift certificate. The law states that any restaurant or other party involved in retail goods and services must honor its gift certificates for at least two years for gift certificates issued only in paper form, or at least five years for gift certificates issued in other forms, such as electronic cards or other mediums. If there is an expiration date, it must be listed on the gift certificate. Service fees, including service fees for dormancy or inactivity, are prohibited. Beginning on January 1, 2020, gift certificate issuers are required to pay customers back the remaining value of a gift certificate in cash if the gift certificate has a balance of less than $5.00. They may be redeemed for any service or product with Skin Society Hawaii.

FLASH SALES & PROMOTIONS

FLASH SALE - You have ONE (1) year, 365 days, from the time of purchase to book your appointment. (Which means your appointment must fall within 365 days after you bought this deal). ie: On August 23, 2022, you purchased our FLASH SALE MICRONEEDLING for $195, you have until August 23, 2023, to come in!

Monthly PROMOTION - Must be booked/redeemed within the month. ie: September 2022 'Hydro Glow' Facial for only $100. You must book your appointment during the month of September 2022.

Flash Sales and Promotion may be purchased as a 'gift'. But must be redeemed per their terms.

These sales are non-refundable, no exceptions.

Please book your appointment using our booking website, Glossgenius! Simply click the service you wish to book and enter all information required. Your credit card is required to HOLD your appointment. This is for scheduling purposes only. You will NOT be charged until after your appointment, and for those who've purchased a FLASH SALE, you have already paid and will not be charged anything extra. Simply let your esthetician know at your appointment that you'd like to redeem your FLASH SALE. Again, booking through Glossgenius is for scheduling purposes only. Please make sure to review our canclation/rescheduling policy above!

Policy

General Booking and Sales

Packages

Memberships

Gift Cards

OHANA REFERRAL PROGRAM

FLASH SALES & PROMOTIONS