For all clients, we require a credit card to be held on file at the time of booking. However, you won't be charged for the service until after your appointment with us.
Any cancellations and/or rescheduling must be done at least 24 hours before your appointment. If for whatever reason you cancel or reschedule within this time (24 hours), we will charge your card on file a 100% fee.
If you booked an appointment within 24 hours, there are no refunds for cancellations and/or rescheduling, and we will charge your card on file a 100% fee.
If you came to your appointment but;
- Did not follow our required pre-care instructions,
- Failed to mention a medical contraindication,
- Are under the influence of drugs/alcohol,
then we have the right to refuse service and will charge the card on file a 100% fee.
If you are more than 20 minutes late to your appointment, we have the right to refuse service and will charge the card on file a 100% fee.
If you've purchased a FLASH SALE or Promotion, these rules will apply.
No-shows will be charged 100% fee.
All services performed are non-refundable.
All products sold are non-refundable.
This is an appointment-based business, therefore our availability is limited. We understand that life can be complicated, and sometimes things are just out of our control. In these situations, we will try our best to accommodate you by rescheduling your service to a different date/time. If we can't for whatever reason, we want to make sure that you understand we have the right to charge your card on file 100% of the price of the service. We are a small business, and hope you can understand our policy regarding this matter!
If there is an emergency, please contact Nicole as soon as possible @ (808)452-5503.
Purchasing selected services offered through "Packages" have the following terms and conditions;
Because the price for these services is at a discounted rate- there are some limitations to cancellations and refunds.
Please book EACH of your appointments using our booking website, Glossgenius. Under "Packages" you will see your specific service, please book using that link!
These are the terms and conditions regarding ALL membership programs.
Because we believe it's necessary to receive professional skincare services regularly, we established our 'Membership Programs.' When you signed up for this program, it was implied that you'd like to build a relationship with Skin Society Hawaii! Therefore we set up pricing and benefits to reflect such a relationship with us.
Your 'Month' begins when you register!
I.e> If you register on July 29th, your 'Month' will be tracked as July 29th-August 29th-September 29th, etc. We suggest signing up at the beginning of the month so it's easier to keep track!
'FACIAL CLUB' SPECIALTY TERMS
Please book your monthly facial using our booking website, Glossgenius.
If you receive a gift certificate for your birthday or the holidays, you may be pleasantly surprised to learn that you do not have to use it immediately.
The gift certificate law provides additional protection for those who either buy or receive a gift certificate. The law states that any restaurant or other party involved in retail goods and services must honor its gift certificates for at least two years for gift certificates issued only in paper form, or at least five years for gift certificates issued in other forms, such as electronic cards or other mediums. If there is an expiration date, it must be listed on the gift certificate. Service fees, including service fees for dormancy or inactivity, are prohibited. Beginning on January 1, 2020, gift certificate issuers are required to pay customers back the remaining value of a gift certificate in cash if the gift certificate has a balance of less than $5.00.
They may be redeemed for any service or product with Skin Society Hawaii.
FLASH SALE - You have ONE (1) year, 365 days, from the time of purchase to book your appointment. (Which means your appointment must fall within 365 days after you bought this deal). ie: On August 23, 2022 you purchased our FLASH SALE MICRONEEDLING for $195, you have until August 23, 2023 to come in!
Monthly PROMOTION - Must be booked/redeemed within the month. ie: September 2022 'Hydro Glow' Facial for only $100. You must book your appointment during the month of September 2022.
Flash Sales and Promotion may be purchased as a 'gift'. But must be redeemed per their terms.
These sales are non-refundable, no exceptions.
Please book your appointment using our booking website, Glossgenius! Simply click the service you wish to book and enter all information required. Your credit card is required to HOLD your appointment. This is for scheduling purposes only. You will NOT be charged until after your appointment, and for those who've purchased a FLASH SALE, you have already paid and will not be charged anything extra. Simply let your esthetician know at your appointment that you'd like to redeem your FLASH SALE. Again, booking through Glossgenius is for scheduling purposes only. Please make sure to review our canclation/rescheduling policy above!
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