Policy

General Booking and Sales

We have a strict 24-hour cancellation / rescheduling policy.

If you cancel within 24 hours of your appointment, we reserve the right to charge your card on file 100% of the sales of the service. This policy also applies if you've booked an appointment with us within 24 hours.

If you came to your appointment but;

- Did not follow our required pre-care instructions,

- Mention to us that you can not follow our required post-care instructions,

- Failed to mention a medical contraindication on your Client Intake and Consent Form,

- Are under the influence of drugs/alcohol,

- Are sunburnt,

then we have the right to refuse service and can charge you 100% of the service's sale.

LATE -

If you are more than 15 minutes late to your appointment, we have the right to refuse service and can charge your card on file 100% of the sales of the service.

NO-SHOW -

No-shows will be charged 100% of the sale of the service.

RESCHEDULING w/in 24 hours due to EMERGENCY -

We understand that life can be complicated, and sometimes things are out of our control. In situations such as emergencies or illness, please contact us as soon as possible at (808)452-5503. We will determine if the cause for rescheduling is deemed as an 'EMERGENCY.' Emergencies do not include scheduling conflicts. You will have the ability the RESCHEDULE your missed appointment (of similar or of greater value) within 30 days with no charge. You are only allowed to reschedule ONCE. However, if you fail to reschedule, we reserve the right to charge your card on file 100% of the sale of the service missed.

We reserve the right to enforce this policy at any time regardless of circumstance, Our EMERGENCY clause is to be used in cases of emergency only.

If you are habitually late, rescheduling, or canceling last minute, we reserve the right to enforce this policy and refuse future service.

We also reserve the right to refuse service without cause.

REFUNDS -

All services performed are non-refundable.

All products sold are non-refundable.

This is an appointment-only small business, therefore our availability is very limited. We are a small team of professionals who rely solely on these appointment slots to make a living. We hope you can understand our policy regarding this matter! If you have any questions, don't hesitate to reach out to us.

Memberships

These are the terms and conditions regarding ALL membership programs.

Because we believe it's necessary to receive professional skincare services regularly, we established our 'Membership Programs.' When you signed up for this program, it was implied that you'd like to build a relationship with Skin Society Hawaii! Therefore we set up pricing and benefits to reflect such a relationship with us.

'FACIAL CLUB' SPECIALTY TERMS

Your Credit Card on file will be automatically charged when you sign up.
Our billing cycle is the FIRST (1st) of the month, so you will be charged again at that time.
If you sign up during the end of the month, you may either come in for a facial then or save your appointment for the following month. EXAMPLE: You sign up for our 'ELITE' Membership program on June 25th. You can either come in for your monthly facial from June 25-30th or save that first appointment for July! If you decide to keep it for July, your billing cycle will begin Aug 1st. The choice is yours, let us know!
Changing TIERS: You may go UP in membership at any time, but may only go down once a year. I.e: If you are on a 'BASIC' Membership, you can move to ‘ELITE’ at any time. However, if you are 'PREMIERE’, you may move down to 'BASIC' only ONCE a year. Please reach out if you're interested in moving levels.
There are no contracts and you may cancel at any time.
If you choose to cancel your membership, you can not sign up for ANY membership for ONE YEAR (12 months).
If you'd like to cancel or reschedule your appointment, please follow our General Booking and Sales Policy.
If you are canceling/rescheduling within 24 hours of your appointment, we reserve the right to charge you for the missed appointment.
If you failed to redeem your service during your month, you may not 'roll it over' and you will not be refunded. Please make sure to book in advance! You may book up to three (3) months ahead of time.
There are no refunds for services performed.

Please book your monthly facial using our booking website, Glossgenius.

Packages

Because the price for these services is at a discounted rate- there are some limitations to cancellations and refunds.

You decide you no longer want to finish out your remaining treatments. Ie - you purchased four (4) sessions, came to two (2), and are not happy for whatever reason, so you'd like to cancel the remaining two (2). You'd also like to be refunded for those remaining two (2) sessions. Our Policy is that you will be charged a pro-rated amount for the services received and will receive the remaining balance as a refund (as long as you cancel your next appointment within the period of our policy (24 hours).
You are not happy with the service received. Our Policy is that all services performed are non-refundable.
Your ‘PACKAGE’ will expire after 1 year from the date of purchase, so please make sure to use your sessions up before then!

Please book EACH of your appointments using our booking website, Glossgenius. Under "Packages" you will see your specific service, please book using that link!

Gift Cards

Hawaii Law-

If you receive a gift certificate for your birthday or the holidays, you may be pleasantly surprised to learn that you do not have to use it immediately. The gift certificate law provides additional protection for those who either buy or receive a gift certificate. The law states that any restaurant or other party involved in retail goods and services must honor its gift certificates for at least two years for gift certificates issued only in paper form, or at least five years for gift certificates issued in other forms, such as electronic cards or other mediums. If there is an expiration date, it must be listed on the gift certificate. Service fees, including service fees for dormancy or inactivity, are prohibited. Beginning on January 1, 2020, gift certificate issuers are required to pay customers back the remaining value of a gift certificate in cash if the gift certificate has a balance of less than $5.00. They may be redeemed for any service or product with Skin Society Hawaii.

FLASH SALES & PROMOTIONS

FLASH SALE - You have ONE (1) year, 365 days, from purchase to book your appointment. (Which means your appointment must fall within 365 days after you bought this deal). ie: On August 23, 2022, you purchased our FLASH SALE MICRONEEDLING for $195, you have until August 23, 2023, to come in!

Monthly PROMOTION - Must be booked/redeemed within the month. ie: September 2022 'Hydro Glow' Facial for only $100. You must book your appointment during September 2022.

Flash Sales and Promotion may be purchased as a 'gift'. But must be redeemed per their terms.

These sales are non-refundable, with no exceptions.

Please book your appointment using our booking website, Glossgenius! Simply click the service you wish to book and enter all the information required. Your credit card is required to HOLD your appointment. This is for scheduling purposes only. You will NOT be charged until after your appointment, and for those who've purchased a FLASH SALE, you have already paid and will not be charged anything extra. Let your esthetician know at your appointment that you'd like to redeem your FLASH SALE. Again, booking through Glossgenius is for scheduling purposes only. Please make sure to review our cancellation rescheduling policy above!